FREQUENTLY ASKED QUESTIONS
Lussonet.com is among Malaysia’s first online shopping website that provides premier, private and personal shopping experience, offering discounts up to 60% off luxury and contemporary designer fashion labels. Lussonet.com aspires to cater a one-stop platform for 100% genuine, quality brands and labels with a fraction of the price paid from standing stores.
Lussonet.com is wholly owned and operated by Farmount Group Sdn Bhd.
The slashed retail price is determined via a daily and intense compilation of price research from departmental stores, manufacturers’ suggested prices as well as authorized suppliers. Due to the current economic situation, the prices often fluctuates from currency differences. However, rest assured that the hardworking team from Lussonet.com strives to find the best deals to give you the worthwhile savings.
As promised, the hardworking team from Lussonet.com strives to find the lowest and make daily competitive comparison for the best products we offer.
All products sold on Lussonet.com are sourced and obtained professionally around the globe. Rest assured that all luxury brands are originally sourced from its respective boutique labels. Lussonet.com also carry a wide range of internationally recognized street and contemporary labels to suit the every need of our customers. We are more than happy to oblige some feedback or proposed brands for us to feature on Lussonet.com.
Usually, goods or items categorized as “Express Delivery” represent the availability of the items in our HQ in Malaysia and can be shipped out in one business day. All Express items can be arranged to be shipped within 24 hours after payment is received.
Lussonet.com carries a wide range of products and that means we are made readily available for pre-orders of items listed in our website. Products listed as pre-order status will take an estimation of 3-4 weeks of shipment delivery from USA to our office for a thorough quality check inspection before the shipment to our customers.
This simply means the product is a new addition to the current sales event, be it a new style, color, design etc.
For Express items, goods are readily available and can be shipped within a 24-hour period after payment is received. This is applicable during working days; Monday – Friday (10am-6pm). For items that do not have Express Delivery tags, those items needs to be pre-ordered in advance. Thus, we strongly encourage you to check the estimated date on our event page to determine when the delivery date is expected. An email/follow up contact will be sent to those who have confirmed orders (upon successful payment).
Upon entering our website, the main page serves to different kinds of sales based on brands, promotional codes, seasonal promotions and many more. Every day, there will be new sales events and the timeline of each sales event begins at an average 7-day period countdown. Once the 8th day 12.00am strikes, the sales event will automatically end.
Yes. All products displayed on Lussonet.com is 100% authentic and genuine. Lussonet.com is committed in selling ONLY original products. All products are thoroughly inspected to ensure excellent condition before sending out to our customers.
All products purchased from Lussonet.com are complimented with a free delivery in Malaysia.
Once payment confirmation is done, you will receive an automated invoice sent to your email. A notification of the tracking number from the shipping provider will be sent when the products are confirmed for shipment. Products are subject to availability of ready stock and/or pre-order. For more information, you may contact us at 03-77332537.
If your product’s arrival took longer than expected, please contact us at 03-77332537 so we may assist you any delay of your delivery. All products purchased with Lussonet.com comes with a unique tracking ID that enables us to identify your order. As products are subject to ready stock, some products are required for pre-order will take an estimated duration of 3-4 weeks for delivery. However, if there is any inquiries on the status of order, you can use the Order Number (E.g: INV0001) provided in the invoice to contact us for clarification. If a case of purchasing more than two sale items in one check out, we will proceed to send out either that comes into the office first while waiting on the rest in the list.
Please note that there may be times where we may experience shortfall on specific products during the time of your order. Under these circumstances, you will be contacted immediately and we will attempt to resolve the issue. You are able to cancel your order anytime during this process. If Lussonet.com unable to source the product of your order, we will proceed a refund right away.
As all of our items sold at sale prices, we do not allow any return of products upon payment confirmation. These applies especially to those products that require pre-order from USA and by per-product basis. We impose strict product inspection before it was shipped out to customers to minimize the risk of any faulty of merchandise. However, we are not liable for any damage that may occur during the shipping delivery from the shipping provider. For any information, please email us at firstname.lastname@example.org.
Upon logging in, click into “My Accounts” on the right side bar and you should be able to see your current balance of your Lussonet Credit and Loyalty Points.
You can do so under “My Accounts” section, under “Edit My Accounts”.
Yes. It is GST included. All order confirmation will receive an invoice where the final payment is listed.
You may choose a few options as below;
- Credit/ Debit Card (Visa, Mastercard)
- Online Banking/ iPay88
- PayPal (Visa, Mastercard, American Express)
Alternately you can opt to do a bank transfer to our bank account.
- Direct Bank In:
Farmount Group Sdn Bhd:
Please scan a copy of the transfer/bank in receipt and email to email@example.com to inform us of your payment.
We sincerely apologize for this inconvenience. Please immediately contact us within 5 working days so we can assist you on the matter. To allow us to assist you better, we would appreciate if you could snap pictures on the affected area so we can determine the fault at firstname.lastname@example.org. Any confirmed reimbursement would be in the form of store credit (Lussonet Points) or exchange of product with same/lower value.
In the case of purchasing more than two items in one check-out, we will usually ship out whichever is readily available in our office first. In the account of delay, an estimation of 3-4 weeks required for any pre-order items. However, you may contact us and by providing your invoice number we will be able to efficiently inform you on your status of order.
We provide free delivery to any part of Malaysia, including Sabah, Sarawak and Labuan.
However, in cases of weekdays when you are working, it is advisable to provide your office address so our shipping provider can locate you during working hours. Alternatively, you can choose to send to your home address just as long a person is able to collect the parcel on your behalf.
Yes, this can be arranged within Klang Valley area or the vicinity of our office area in Damansara. Please contact us to set a time and date at 03-77332537, 2 hours before arriving.
Every purchase with Lussonet.com entitles you to our Lussonet Points. With every RM100 spent, you accumulate a total of 100 Lussonet Points. This is then converted into credit value of RM1 to your account. You can start redeeming your points after a collection of 1000 Lussonet Points in your account. You can choose the option of redeeming your Lussonet Points in your Shopping Bag and pay the rest through your desired payment gateway.
Yes, you can. Just enter the code after point redemption in your Shopping Bag.
You can click “Continue Shopping” upon viewing your bag.
This is not possible as your unique Invoice has been created from your first order. You will need to proceed with a new check-out for a new product.
Some items are restock-able. In the account of any product sold out, you may contact us to clarify for a restock status.
Lussonet.com is purely liaising into online business only, hence there is no physical stores at the moment.
As this is members-only online shopping site, promotional codes are only given to those who subscribed to our website and newsletters. You may enter the seasonal code before your check-out. However, there are terms in using promotional codes at Lussonet.com;
- Registered members only
- Promotional codes consist of percentage or cash rebates
- Applicable to only one code per use in one check-out
- Code is used for specific events only, or otherwise stated
- Strictly no combination of other promotions or any ongoing sales
- Applicable within website sales only
- Code lasts in a time-restricted manner
- Code is only one-time use per member per promotion unless stated
- Lussonet.com has the right to change the terms and conditions without prior notice
Please contact your card issuer for further details or proceed with other card transaction.
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